CE Webinar: Insurance Ins & Outs, Donna Smith

Do you feel comfortable explaining insurance technicalities to your clients? This webinar will provide you with information which is helpful for you to understand the nuances of insurance and utilize on behalf of your clients. The presentation includes a review and explanation of the three most common, costly pitfalls and misunderstandings of billing. You will learn the basic terminology necessary to understanding insurance documents. Finally, you will discover six reasons why a medical bill might be wrong and will help you to know what to look for when reviewing medical bills.
Program Objectives:

1. Distill the complexity of insurance plans and claims administration into the three most common and costly causes of billing issues and how to mitigate them.
2. By understanding insurance plan terminology, attendees will be able to help themselves or their clients make decisions that can help reduce their out-of-pocket insurance costs.   

 Donna Smith, Board Certified Patient Advocate
Founder and Owner of Capitol Healthcare Advocates

Donna's journey in healthcare began when she was four years old when her life was saved by a highly-skilled surgeon who repaired her complex congenital heart defect.  Insurance saved Donna's parents from financial hardships by paying most of the costs.  At that time, the healthcare system provided more answers than questions and helped guide her parents from diagnosis to recovery.  The year was 1960. A lot has changed since then.

Today, Donna has over 30 years’ experience managing health insurance plans, appeals, and negotiating claim resolutions. Having managed health insurance plans for employees of small and large employers, Donna saw the negative impact that increased plan costs and complexity had on the people they were supposed to protect.  She became an advocate for people trying to get care from convoluted medical systems and fighting to correct insurance bills. Donna feels privileged to see how people’s lives could be improved when they were able to access to medical care and receive proper insurance benefits.

She earned a Certificate in Health Advocacy from UC Berkeley and is a Board Certified Patient Advocate.  Donna’s business, Capitol Healthcare Advocates, focuses on the resolution of medical billing issues.

Full Members: $10 for CEs; Free without CEs

Access the webinar.

Access Donna's Powerpoint presentation.